At LaptopMarket.lk ("LaptopMarket", "we", "us" or "our") we want you to be happy with every order. This Return and Refund Policy explains when you can return an item, how to request a return, and how refunds and replacements are handled for purchases made on laptopmarket.lk. It forms part of our Terms and Conditions.

1. Checking Your Order

• Please check your package as soon as you receive it.
• If the package is visibly damaged or opened, please note this with the courier and take photos before opening it. We recommend recording a short video while unboxing your laptop.
• Tell us within 48 hours of delivery if anything is missing or damaged.

2. Items Eligible for Return

You can request a return within 7 days of delivery if:

• The item arrived damaged or defective.
• You received the wrong model, specification or quantity.
• The item is significantly different from its description on our website.

To be accepted, returned items must be:

• In the same condition you received them, with no physical damage caused after delivery.
• Returned with the original packaging where possible, and with all accessories, chargers, parts, manuals and free gifts included.
• Returned with your order number or invoice.

3. Items We Cannot Accept for Return

• Items with physical damage, liquid damage, burns or other damage caused through misuse after delivery.
• Items that have been opened, repaired, altered or tampered with by anyone other than us, or that have missing or removed warranty seals.
• Items returned with missing accessories, chargers or parts.
• Pre-owned items that match the condition described on the product listing, where the only reason for return is a change of mind.
• Items reported after the 7-day return period.
• Items bought on clearance or marked as non-returnable at the time of purchase.

4. How to Request a Return

1. Contact us using the details in Section 10 within 7 days of receiving your order.
2. Give us your order number, the item you want to return, the reason, and clear photos or a video of the item and its packaging.
3. Our team will review your request and tell you whether it is approved and how to send or bring the item back.
4. Please do not send items back without contacting us first, as unapproved returns may not be accepted.
5. Back up and remove your personal data before returning any device. We are not responsible for data left on returned devices.

5. Return Shipping

• If the item is damaged, defective or incorrect because of our error, we will cover the return delivery cost or arrange collection.
• For other approved returns, you are responsible for the cost of returning the item to us.
• Please pack returned items securely. We are not responsible for items damaged or lost on the way back to us unless we arranged the collection.

6. Inspection, Replacements and Exchanges

Once we receive your return, we will inspect and test it and let you know the outcome. If the return is approved, we will offer a replacement of the same item, an exchange for another item, or a refund. Replacements and exchanges depend on stock availability. If you exchange for a higher priced item you will need to pay the difference; if it is lower priced we will refund the difference.

7. Refunds

• Approved refunds are made to the original payment method.
• For cash on delivery or bank transfer payments, refunds are made by bank transfer to an account in your name.
• Refunds may take up to 14 working days after approval to appear in your account, depending on your bank or payment provider.
• Original delivery charges are refunded only when the item was damaged, defective or incorrect because of our error.

8. Order Cancellations

• You can ask to cancel an order before it has been dispatched. If you have already paid, we will refund you in full.
• Once an order has been dispatched it cannot be cancelled, but you may be able to return it under this policy.
• If we cancel your order because an item is unavailable or was listed at an incorrect price, we will refund any amount you paid in full.

9. Warranty

Our laptops and computers are covered by a one-to-one replacement warranty, with the warranty period stated on the product listing or your invoice. Faults that appear after the 7-day return period are handled under the warranty terms in our Terms and Conditions. Please keep your invoice, as it is needed for warranty claims. The warranty does not cover physical or liquid damage, unauthorised repairs, software or virus issues, or normal wear and tear.

10. Contact Us

To request a return or ask about a refund, contact us:

• Email: info@laptopmarket.lk
• Phone: +94 70 335 3826
• Address: 901, 1 Kotte Rd, Sri Jayawardenepura Kotte 10100

We may update this policy from time to time. The version shown on this page when you place your order applies to that order. Nothing in this policy limits your rights as a consumer under Sri Lankan law.